Process Mapping for Business Improvement

Process mapping is a highly effective way to discover how your business really works and to identify where crucial improvements are needed. By making strategic change, your business can become more efficient, effective, and responsive to customer needs. In this highly interactive workshop, you will learn to use a wide range of mapping tools and techniques to manage and describe complex processes. You will learn how to:

• Capture and understand business rules and practices.
• Measure business process effectiveness.
• Organize and lead a team in process mapping.
• Launch an improvement initiative.
• Align your business strategy with process change.

Certified Instructor: Beth Giesbrecht, PMP.

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