Maintaining and Troubleshooting Windows Vista Computers
Course No: 5118
Duration: 3 days
Audience: The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments.
Prerequisite: Students must have experience supporting previous versions of the Windows operating system with a familiarity with an IT helpdesk ticketing system. Students must also know how to run commands from a command window, such as the DOS command prompt and have familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices. They should have basic TCP/IP knowledge, such as knowing why you need to have a valid IP address and basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership. Also, students must have an understanding of the fundamentals of applications, such as how a client communicates with the server in client/server applications and experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
Summary:
This course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.
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