Supporting Win Vista CPUs with Desktop Images and Application Packages
Course No: 5119
Duration: 2 days
Audience: The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Prerequisite: Before attending this course, students must be familiar with PC hardware and devices. For example, ability to look into device manager and look for unsupported devices. They must have basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Also students must have a familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel® 2007. They should be able to map network file shares. For example, familiar with UNC paths, mapping local resources to server/share. Each students should have experience installing applications from media (CD/DVD) and working from a command window. For example, authoring and editing batch files. They must have experience configuring BIOS options. For example, boot order and be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.
Summary:
This course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:
-New installations
-Single computer migrations
-Single computer reinstallations
The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
| MORE INFORMATION | |
If you are interested in this course, provide your information and a representative will contact you. Use the comments box if you have any special requirements. |
|
